Privacy Policy

1. Introduction

mpv789 (hereinafter referred to as "the Company," "we," "us," or "our") operates the online betting platform accessible at https://mpv789.cam and is committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy (hereinafter "the Policy") describes in clear, precise terms how mpv789 collects, processes, stores, shares, and safeguards personal data in connection with the delivery of our sports betting, live casino, slot gaming, and associated entertainment services, primarily to players located in Indonesia.

This Policy is issued in accordance with internationally recognized data protection principles, including those reflected in applicable offshore regulatory frameworks under which mpv789 holds its gaming license. It should be read together with our Terms & Conditions, which govern the broader contractual relationship between you and mpv789.

By registering an account, accessing any portion of the Platform, or otherwise providing personal information to mpv789, you confirm that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you must immediately cease using the Platform and contact us to close your account.

2. Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

3. Data We Collect

mpv789 collects personal data that is necessary for the provision of our betting and gaming services, regulatory compliance, and the security of the Platform. The categories of personal data we collect include:

3.1 Registration Data

• Full legal name (as it appears on a valid government-issued identity document)
• Date of birth (for age verification — you must be 21 or older)
• Residential address, including city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta) and postal code
• Email address
• Indonesian mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Scanned copy or photograph of a valid Indonesian national identity card (KTP) or passport
• Proof of residential address (e.g., recent utility bill or bank statement, issued within the last three months)
• Bank account ownership documentation — for example, a bank statement from BCA, BRI, BNI, Mandiri, CIMB Niaga, or Bank Permata confirming the account is registered in your name
• Selfie or liveness-check photograph for identity matching purposes, where required

3.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• Bank account numbers and registered bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, or others)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction reference numbers and confirmation records

3.4 Gaming Activity Data

• Betting history, including markets, odds, stake amounts, and outcomes
• Game session logs, including start/end times and game titles played
• Bonus usage history and wagering requirement progress
• Account balance history and responsible gaming tool settings

3.5 Technical and Device Data

• IP address and derived geographic location data
• Device type, operating system, browser type and version
• Session timestamps and duration metrics
• Pages visited, clicks, and navigation patterns within the Platform

3.6 Communications Data

• Customer support conversation logs (live chat transcripts, email correspondence, WhatsApp message records)
• Survey responses and feedback submissions
• Promotional communication engagement data (e.g., email open rates, click-through data)

4. How We Collect Data

We collect personal data through the following channels and mechanisms:

• Direct submission: Information you provide voluntarily when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically by our systems when you access the Platform, including IP address, device identifiers, session logs, and navigation behavior via cookies and similar tracking technologies.
• Payment processors: Transaction confirmation data and partial payment-method references shared with us by Indonesian banking partners and e-wallet providers during payment processing.
• Third-party verification providers: Identity and address verification data returned to us by KYC service providers engaged to assist with regulatory compliance checks.
• Analytics providers: Aggregated behavioral and engagement data from analytics platforms used to monitor Platform performance and improve user experience.
• Publicly available sources: In limited circumstances related to fraud prevention or AML screening, we may cross-reference data against publicly available records or commercially available watchlists.

5. Legal Basis for Processing

mpv789 processes personal data on one or more of the following legal grounds:

6. How We Use Your Data

mpv789 uses the personal data we collect for the following specific purposes:

6.1 Account and Service Delivery

• Creating and managing your player account
• Verifying your identity and age to confirm eligibility (21+)
• Processing deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other approved channels
• Executing and settling bets across sports, live casino, slots, and specialty games
• Processing withdrawal requests and communicating payment status

6.2 Regulatory Compliance and Security

• Performing KYC and ongoing customer due-diligence checks
• Screening transactions against AML thresholds and international sanctions lists
• Detecting, investigating, and preventing fraud, collusion, and unauthorized account access
• Maintaining audit logs as required under our gaming license obligations

6.3 Responsible Gaming

• Monitoring gaming patterns to identify potential indicators of problem gambling behavior
• Enforcing self-exclusion restrictions, deposit limits, and session controls set by you or applied by our player welfare team
• Communicating responsible gaming resources and support information where appropriate

6.4 Customer Support

• Responding to your queries via live chat, email, and WhatsApp
• Maintaining records of support interactions for quality assurance and dispute resolution

6.5 Platform Improvement and Analytics

• Analyzing aggregated usage patterns to improve Platform navigation, game selection, and overall user experience
• Conducting internal performance reporting and business intelligence activities
• Testing new features and optimizing existing functionality based on behavioral data

6.6 Marketing Communications

• Sending promotional offers, bonus notifications, and event-based communications (e.g., BRI Liga 1 season promotions, Idul Fitri special offers, Ramadhan cashback events) where you have opted in to receive such messages
• Personalizing promotional content based on your gaming preferences and account activity
• You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email

7. Data Sharing & Disclosure

mpv789 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

7.1 Service Providers and Data Processors

We engage carefully selected third-party service providers who process personal data on our behalf under written data-processing agreements that impose strict confidentiality and security obligations. These include:

• Payment processors: Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for the sole purpose of executing and confirming financial transactions
• KYC and identity verification providers: Specialized services engaged to validate identity documents and perform liveness checks in support of our regulatory compliance obligations
• IT infrastructure and cloud hosting providers: Secure data center operators responsible for hosting Platform data under enterprise-grade security standards
• Analytics platforms: Tools used to generate anonymized or aggregated usage data for Platform performance monitoring
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may receive limited session-level data necessary for game delivery and integrity verification

7.2 Legal and Regulatory Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of mpv789, its users, or the public. In all such cases, we will disclose only the minimum data necessary to satisfy the legal obligation.

7.3 Business Transfers

In the event that mpv789 undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, personal data held by the Company may form part of the transferred assets. We will provide reasonable notice to affected users prior to any such transfer, and the acquiring entity will be bound by privacy obligations no less protective than those in this Policy.

8. International Data Transfers

As an internationally operated platform serving players primarily in Indonesia, mpv789 may transfer personal data to servers and service providers located outside of Indonesia. Such transfers may occur to jurisdictions where the applicable data protection framework differs from Indonesian domestic law. In all cases, mpv789 takes the following safeguards to ensure your data remains protected:

• Transfers to service providers are governed by contractual data-protection clauses that impose equivalent protections to those described in this Policy
• We conduct due-diligence assessments of all third-party data processors before engagement, including evaluation of their security infrastructure and data handling practices
• Data stored in overseas hosting environments is protected by the same 256-bit SSL encryption and access-control standards applied to data held domestically
• Where technically feasible, personal data of Indonesian users is stored in data centers located within the Asia-Pacific region to minimize transfer distance and jurisdictional exposure

9. Data Retention

mpv789 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable regulatory obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to any identifiable individual. Where deletion is technically infeasible due to backup architecture, data is isolated from further active processing until routine deletion cycles complete.

10. Cookies & Tracking Technologies

mpv789 uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the Platform effectively, maintain your session security, and improve your experience. The categories of cookies we use are described below:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They enable core capabilities such as session management (keeping you logged in), security token validation, and load balancing across our server infrastructure. No personal betting or financial data is stored in cookies — they contain only encrypted session identifiers.

10.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on each visit. These cookies do not track your activity across other websites.

10.3 Analytics Cookies

We use analytics cookies to understand how users navigate the Platform, which pages receive the most traffic, and where users encounter difficulties. This data is collected in aggregated, anonymized form and is used exclusively for internal Platform improvement purposes. You may opt out of analytics cookies without affecting your ability to use the Platform.

10.4 Marketing Cookies

Where you have provided consent, marketing cookies allow us to deliver promotional content relevant to your gaming interests and to measure the effectiveness of our promotional campaigns. These cookies are only placed upon your explicit opt-in and may be removed at any time through your browser settings or by contacting support.

11. Your Rights

As a user of the mpv789 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team at the details provided in Section 16:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct or supplement it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restriction of Processing: In certain circumstances — for example, while the accuracy of data is under dispute — you may request that we restrict active processing of your data without deleting it.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all verified rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and its reason within the initial 30-day window.

12. Security Measures

mpv789 implements a comprehensive suite of technical and organizational security measures designed to protect personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. Key measures include:

• Encryption in transit: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, indicated by the padlock icon and HTTPS protocol in your browser address bar.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on our servers. Encryption keys are managed through a dedicated key management system with strict access controls.
• Access controls: Internal access to personal data is governed by a role-based access control (RBAC) policy. Only authorized personnel with a documented operational need may access personal data, and all such access is logged for audit purposes.
• Two-factor authentication: Administrative access to data systems requires multi-factor authentication. We also strongly encourage all Platform users to enable two-factor authentication on their accounts.
• Regular security audits: We conduct periodic penetration testing and vulnerability assessments of the Platform and underlying infrastructure, carried out by qualified independent security professionals.
• Incident response: We maintain a documented data breach response plan. In the event of a breach that is likely to result in a high risk to your rights, we will notify affected users without undue delay and take all reasonable steps to contain and remediate the incident.

While mpv789 takes every reasonable precaution to protect your data, no system is entirely immune to risk. We encourage you to use a strong, unique password for your account and to contact support immediately if you suspect unauthorized access.

13. Minors

mpv789 is strictly an adult platform. You must be at least 21 years of age to register an account or use any service on the Platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

All registration submissions are subject to age verification checks. Where our systems flag a potential underage user, the account is suspended pending manual review. If we determine that an account belongs to a person under 21, we will immediately close the account, delete all associated personal data, and return any deposited funds to the verified payment source.

If you are a parent or guardian and believe that your child has registered an account on the mpv789 Platform, please contact us immediately at the details provided in Section 16 so that we can take prompt remedial action.

14. Third-Party Services

The mpv789 Platform integrates third-party game content from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios may independently collect limited technical data (such as session identifiers and device type) for the purpose of delivering and auditing their game content. Such collection is governed by each studio's own data practices and is subject to contractual obligations imposed by mpv789 to ensure equivalent data protection standards.

mpv789 is not responsible for the privacy practices of any third-party service that is not operating under a direct data-processing agreement with the Company. We recommend reviewing the privacy policies of any third-party service with which you independently interact.

15. Policy Amendments

mpv789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered users by email to their registered address and display a prominent notice on the Platform for a period of at least 14 days before the revised Policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of and agreement to the revised Privacy Policy. If you do not accept the changes, you must cease using the Platform and contact us to close your account before the revised Policy takes effect.

16. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact our Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for prioritized routing; responses within 12 hours
• Live Chat: Available 24 hours a day, 7 days a week via the support widget on the Platform
• WhatsApp: +62 812-3456-7890 — available daily 08:00–23:00 WIB

All contact details above are provided as plain text for informational purposes only. They are not interactive links. Please copy the email address or phone number manually to reach us.

If you are not satisfied with our response to a privacy request or complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the supervisory body of the jurisdiction in which mpv789 holds its gaming license.